Online Computer Repair

Terms of Service

The following are the terms and conditions for use of Computer Professionals of Pittsburgh services. Please read them carefully. Our service is offered to you with the condition that you accept without modification the terms and conditions contained herein. Computer Professionals of Pittsburgh may change these Terms of Service at any time, with or without notice. Accordingly, you should return to this Website often to check for changes to the Terms of Service. You understand that by using the service after a change becomes effective, you have agreed to it. By selecting services from Computer Professionals of Pittsburgh, you are indicating your agreement to be bound by all of the terms and conditions set forth in this document.

THESE TERMS AND CONDITIONS STATE IMPORTANT REQUIREMENTS REGARDING YOUR USE OF COMPUTER PROFESSIONALS OF PITTSBURGH. YOU SHOULD READ THEM CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OURS.

1. GENERAL

These Terms of Service (the “Agreement”) are entered into by and between you, the customer (personally and/or on behalf of your employer, as applicable) (“you”, “your” or Subscriber”) and Computer Professionals of Pittsburgh. (“Computer Professionals of Pittsburgh”, “us” or “we”). You are deemed to have accepted this agreement upon the earlier of: (I) your submission of an online or telephone request for service; (II) your accepting the Terms of Service electronically during registrations or in the course of initiating a support session whether online, by telephone or on-site; or (III) your use of the Service. This Agreement is made up of the terms below, plus the Privacy Policy, all attachments to this Agreement, and the other policies and materials specifically referred to in these Terms of Service, all of which are incorporated herein by reference. The Agreement and related policies are also set forth on the Computer Professionals of Pittsburgh website (“pittcomputerpros.com”). The Agreement sets for the the terms and conditions under which you agree to use the Service, and under which Computer Professionals of Pittsburgh agrees to provide the Service to you. You may also receive a paper copy of this Agreement by email.

2. DEFINITION OF SERVICE

For purposes of this Agreement, the term “service” shall mean the Computer Professionals of Pittsburgh services, including all technical support provided by Computer Professionals of Pittsburgh under the service option that you have selected. The Service may be referred to as, “Remote Computer Support”, “Onsite Computer Repair Service”, “Onsite Computer Support Service”, “Online Computer Support” or “Online Computer Repair”, “Online Service Call’, “Onsite Service Call”.


3. PRICING AND PAYMENTS

Computer Professionals of Pittsburgh fees and charges for the service you select are provided to you during the ordering process and are available on the Computer Professionals of Pittsburgh website unless otherwise provided for in this Agreement. You agree to pay the charges applicable to your selected service plan, as well as any, applicable taxes and other charges including but not limited to activation fees, minimum service fees, no-show fees, fail to cancel fees, termination fees, other nonrecurring charges and set-up fees. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to, interest, and charges due to insufficient credit or insufficient funds.

3.1. Computer Professionals of Pittsburgh will make every reasonable attempt to troubleshoot, analyze, assess, and correct  your computer or network problem. If Computer Professionals of Pittsburgh is unable to resolve your computer problem, you will still be liable for charges for time spent by Computer Professionals of Pittsburgh in an attempt to correct a problem.

3.2 All payments are expected to be collected at the end of the Onsite Service Call. Upon completing the repairs, the technicians will explain to the customer what has been done and demonstrate that the problem described by the customer prior to the start of the repairs has been fixed. The technician will calculate the total amount due based on the hourly fee or a fixed rate.

3.3. Cash, personal checks, and Visa, Mastercard, DiscoverCard are accepted as forms of payments.

3.4. If the problem cannot be repaired online and requires that the technician make a follow-up visit or take the computer with him/her, the customer is expected to make the payment for the initial onsite visit as calculated by the technician. A fate rate fee will be calculated for the follow up repair work.

3.5. If a technician discovers an unforeseen computer problem which requires additional cost to fix and the customer declines the repairs, the payment for the Onsite Service Call is expected as calculated by the technician using the hourly rate or the fixed rate.

3.6. There will be a $40 fee for any returned check.

4. WARRANTIES

4.1 There are no warranties for computer repair that involve software issues, virus problems and spyware problems. Upon the completion of the repair, the technician will demonstrate to the customer that the problem has been fixed at which time a repair summary form will be signed by the computer owner acknowledging that the problem has been fixed. Any subsequent calls regarding software, virus, and/or spyware related problems will be charged as a new online or onsite service call.

4.2. Repair work involving hardware carries a 30 day warranty from Computer Professionals of Pittsburgh. Furthermore, the individual hardware components carry their own warranty from the manufacturer and will be replaced or fixed by Computer Professionals of Pittsburgh should they fail to operate properly. There is no warranty on accidental damage or abuse.

4.3. Networking installations and upgrades come with a 30 day warranty during which Computer Professionals of Pittsburgh will first troubleshoot the problem by phone or online with a customer. If the problem cannot be fixed over the phone or online, Computer Professionals of Pittsburgh will make an onsite visit free of charge and deal with the problem accordingly.

4.4. In the event that our technician is not able to determine what the problem is during the visit there will be no fees associated with the onsite visit. This provision does not include the instances where the technician knows what the problem is but cannot repair it onsite during the initial visit and requires a follow up visit or that the PC be taken to the Computer Professionals of Pittsburgh shop.

5. SCOPE OF SUPPORT

In the event that a technician makes an Onsite Service Call but the problem cannot be resolved because the issue is outside the scope of our support and needs to be handled by the computer manufacturer, an outside vendor, or another provider an Onsite Service Call fee is still required. The onsite technician will attempt to contact the company/vendor/person who will handle and/or escalate the issue. This provision includes but is not limited to (I) dealing with internet connection problems where it is determined that the cause of the problem is not the computer but a networking component supported by the internet service provider, (II) licensed software or hardware issues that must be handled by the computer or product manufacturer if the product is under warranty, (III) any other third party specialized software/hardware not listed above.

6. LIMITATION ON LIABILITY

In no event shall Computer Professionals of Pittsburgh and/or its respective suppliers be liable for any consequential, direct, incidental, indirect, punitive, special or other similar damages or any damages resulting from loss of use, or loss of data, whether in an action of contract, negligence or other tortuous action, arising out of or in connection with the use or performance of materials available from the site, even if the possibility of such damages could have been foreseen by Computer Professionals of Pittsburgh.

7. BACKING UP DATA

Backup your software and data: it is your responsibility to back up all software and data that is stored on your computer’s hard disk drive(s) and/or on any other storage devices you may have prior to service performed on your home or business computer. Computer Professionals of Pittsburgh and/or its third party service provider shall not be responsible at any time for any loss, alteration or corruption of any software, data or files.

If you have any question, please contact us at 412-468-0418 or email us .

Computer Professionals of Pittsburgh reserves the right to revise, amend, or modify this Terms of Service and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted on this site.